Chrome
extensions
have been game-changers in the realm of
business productivity
and
organization
. Some have even been dubbed as the top extensions for
productivity
, helping users organize their daily life and tasks more effectively. But not all Chrome productivity extensions are created equal. In this article, we'll investigate one productivity tool that users have found more frustrating than helpful - the Vonage® Integration Suite, a Chrome business app extension with an aggregate rating of only 2.4 out of 5.
Overview of the Vonage Integration Suite
The Vonage® Integration Suite, powered by gUnify, is a Chrome business app meant to enhance productivity. The software is intended to function as a bridge, connecting business communications with other productivity apps for Chrome, such as Salesforce and Bullhorn. On paper, its features - including improved contact management, enhanced call control, customizable integration tools, and robust in-app help - seem promising. However, user reviews tell a different story.
User Feedback: Unmet Expectations and Persistent Issues
One look at the feedback and it's clear that this Chrome extension has disappointed many users. Complaints range from the extension's failure to work as expected, to bugs and lack of support. A common thread among the users is the lack of functionality and poor integration with their business productivity tools.
For instance, user Nicholas Wylie expressed concerns about missing baseline configurations and bugs. ELearning Support and Jim Osmani were both frustrated by the extension's malfunctions and the apparent lack of urgency to fix issues. Alistair Bell installed the extension to make calling easier, but found that it simply didn't work.
Several users have also reported strange glitches, such as the extension causing issues with other browser functions. For example, John Bloomfield noted that the extension seemed to inexplicably convert date stamps to nonsensical long numbers on certain websites.
Moreover, users have found that the extension doesn't live up to its promise of seamless integration with key business productivity tools. SIMS Capital and Austin Hodges reported issues with syncing contacts and unreliable operation. Damian Patterson updated his review to note that while a support representative was able to help him eventually, the extension was still far from functional.
Conclusions: The Reality of the Vonage Integration Suite
Based on user reviews, it's evident that the Vonage® Integration Suite Chrome extension fails to deliver on its promises. From issues with functionality and syncing to a lack of support, it seems clear that this Chrome productivity extension falls short of delivering the productivity boost promised. As such, users seeking a Chrome extension to enhance their business productivity may want to look elsewhere.
The world of Chrome productivity extensions is vast, with countless tools designed to boost productivity, enhance social media productivity, and streamline email processes. This in-depth look at the Vonage® Integration Suite illustrates the importance of user reviews in making informed decisions about which tools to incorporate into your workflow. Remember, a tool is only as good as the productivity enhancement it provides - and based on user feedback, the Vonage® Integration Suite has a long way to go.
Alternatives to the Vonage Integration Suite
If you're in search of a productivity-boosting Chrome extension, don't be disheartened by the shortfalls of the Vonage® Integration Suite. There are plenty of other highly-rated Chrome productivity apps that may better suit your needs. Always prioritize tools that provide seamless integration, robust support, and positive user reviews to ensure you're getting a tool that truly enhances your business productivity.
9 Reviews For This Extension
It works fine, but it keeps logging out every 5-10 minutes its getting really annoying
Extension doesn't work. Click call and nothing happens. Log out, reinstall, try again, nothing happens. Huge waste of time.
Poorly thought out, tons of bugs, and lack of qualified support. Baseline configurations such as syncing contacts added in VIS to your account portal are missing and there is no way to download a csv of your contacts. In other words if you stop using this extension all your contacts that were added via the extension are gone. There are plenty other examples of elementary features missing.
Stopped working in Dec no one will help to fix it. didn't work all that great to begain with. Won't connect to everyone so we are missing data.
This extension stopped working with my HubSpot integration ( only reason I use it) - it has been weeks and still no fix. There does not seem to be an urgency in fixing it. Pretty dissappointing.
Have Vonage Desktop, installed Chrome extension to make calling easier, ie copy anc click. The service does not work though... Cannot find any info on configuration changes that need to be made to or troubleshoot. I would add however Vonage Desktop app and web app are fantastic.
Extension works but causes some other issues with browser. On a website I use that shows you a date and time for when something was done this extension seems to convert that 'date stamp' to a long number that makes no sense the only thing that fixes it is disabling this extension. It would be a big improvement if we could add domains to be ignored somewhere in the extension.
Glitchy, unreliable, and after hours of frustration, I found out this extension is the culprit as to why google images wont expand images when clicked. Vonage programming is a nightmare--their desktop softphone is just an HTML overlay of their web-app which is also unreliable. Causes all sorts of audio issues with chrome. Goodness hire some real developers.
I haven't found a way to actually integrate this with Bullhorn. I called support and they were not able to help. There isn't a prompt to enter my Bullhorn credentials. Update 3/10: Still not functional. They just keep saying my ticket is escalated... No one ever calls... Update 3/22: I received a call from an amazing woman named Alexis and she fixed everything. I was signed up for the wrong bullhorn plugin- fixed. I was not using click to dial correctly- fixed. I'm getting use to all of its functionality, but so far so so good.